Understanding Your Rights and Responsibilities
Navigate Our Terms and Complaints Process
Explore the essential guidelines and procedures to ensure a seamless experience at True You Skin Clinics.
Patient Terms & Conditions
Service Agreement
Patients must adhere to all pre-treatment guidelines that are emailed at time of booking provided by the clinic. Failure to comply may result in rescheduling or cancellation of appointments.
Payment Policies
All services must be paid in full at the time of treatment. We accept major credit cards, Bank transfers and cash. Refunds are not available for completed services.
Privacy Assurance
True You Skin Clinics is committed to protecting patient privacy. Personal information will not be shared without consent, except as required by law. Our privacy policy can be founf on the link on the bottom of our home page.
Appointment Cancellations
Cancellations must be made at least 48 hours in advance. Late cancellations may incur a fee from £20 or equivalent to 50% of the scheduled service cost. Please review your appointment confirmation email to give full details on cancellations.
Liability Disclaimer
Complaints Procedure
Step 1: Initial Contact
Reach out to our clinic via phone or email to express your concerns. Provide detailed information about your experience.
Step 2: Formal Submission
Submit a written complaint via email (info@trueyouskinclinics.co.uk) or in person at the clinic. Include all relevant details and any supporting documents.
Step 3: Review and Response
Our team will review your complaint and respond within 21 business days, outlining the steps we will take to address your concerns.
Common Questions about Terms and Conditions
Here are some frequently asked questions to help you understand our terms and conditions, as well as our complaints procedure.
What are the terms and conditions for treatment?
Our terms and conditions outline the responsibilities of both the clinic and the patient. They cover appointment scheduling, payment policies, and patient confidentiality. Please review them carefully before your visit.
How can I file a complaint?
If you have any concerns or complaints, please contact our clinic directly. We have a dedicated team to address and resolve any issues promptly and professionally.
What is the cancellation policy?
We require a 48 -hour notice for cancellations. Failure to provide adequate notice may result in a cancellation fee. Please refer to our terms for more details and your confirmation email of your appointment.
How is my personal information protected?
Your privacy is important to us. We adhere to strict data protection regulations to ensure your personal information is secure. For more details, please refer to our privacy policy. view our privacy policy , link can be found on the bottom of the home page .
Need More Information?
If you have any questions or require further assistance regarding our terms and conditions or complaints procedure, please do not hesitate to contact us. Our team is here to help you.