Patient Terms & Conditions

Terms & Conditions Cancellation Policy Set out below are the terms on which True you Skin Clinics provides service to its clients. Please ensure that you have read and fully understand them prior to booking any treatments. 1. When booking Consultations, we take a £30 booking fee at point of booking. Should you need to amend or reschedule your appointment please do so giving 24 hours’ notice and the consultation fee will be transferred to a new booking or refunded accordingly. Failure to give 24 hours for a cancellation will result in the booking fee being redeemed by the clinic, this allows us to manage our diaries and offer the appointment time to other clients. 2. Should you need to cancel or reschedule an appointment which is part of a pre- paid package we would kindly ask that you give 24 hours’ notice. Failure to give the full notice period will result in the treatment being redeemed by the clinic. 3. We will always assess whether a treatment is suitable for you or likely to be successful prior to any treatment being carried out. If not, we will inform you as to the reasons why. You will then only be liable for the cost of the initial consultation, where applicable. It is a client’s responsibility to ensure that he or she has provided True You Skin Clinics with all the relevant medical details prior to each treatment. True You Skin Clinics will not be liable for any damage that occurs as a direct result of the client failure to disclose such details. 4. The client agrees to comply with all the instructions and/or recommendations given to them by or on behalf of Tue You Skin Clinics regarding the aftercare of treated areas. 5. Your right to complain True You Skin Clinics endeavours to treat all its clients appropriately, compassionately and fairly, if however you have an issue with any matter in relation to your treatment at True You Skin Clinics you are entitled to lodge a complaint, either in person, by telephone or in writing. If you require assistance with making your complaint True You Skin Clinics will be pleased to help and support, you though the process. The member of staff who initially receives the complaint will convey the details to the Clinic Manager or designated supervisor. Where this cannot be resolved immediately you will receive a letter to confirm that an investigation into the matter is underway and being dealt with. Complaints of a non- medical nature will be dealt with by the Clinic Manager, if your complaint is treatment related the matter will be dealt with by our Clinic Director or a member of the Clinical team. All complainants who are not happy with the resolution will be referred directly to the Clinic Director. 6. CancellationsShould your appointment be cancelled or rescheduled the following charges will apply. Should your appointment be cancelled or rescheduled the following charges will apply. 30min appointment £20 60min appointment £30 If you are unable to attend your appointment for any reason, then you should tell us as soon as possible and no later than: 24 hours before the scheduled start time for appointments of 60 minutes or less 48 hours before the scheduled start time for appointments of more than 60 minutes Please note that Sundays and bank holidays will not be included in these timeframes so notice to cancel an appointment scheduled for a Monday or the day after a bank holiday must be given no later than the preceding working day (or the day before the preceding working day if the appointment is for 60 mins or more Children Our clinic spaces have not been designed for children to attend the clinic. If this cannot be avoided please bring a responsible adult with you to look after any children under the age of 12. You will need to inform the clinic if you are bringing someone with you so a covid screen can take place . Children will not be allowed in clinical areas. 8.Refund Policy Client are expected to pay in full for the treatment on the day of treatment. Results can not be guaranteed , clients may be expected to pay for additional treatments if the original treatment does not achieve the desired results . Any treatment side effects or complications that require medical treatment are not included in the price of the treatment. Therefore the patient will be required to pay the cost of this. Refunds therefore can be given due to any of the above occurring. 9. Gift Vouchers Gift vouchers can only be used on e. You are repsonsible for the safe keeping of this voucher. This voucher is only valis for the treatment, value, location and validity period stated on the voucher.The voucher must be used in full at the time of the visit - therefire no refunds can be given for any amount unused. True you skin clinics is not repsoinsible for the loss or damage or unauthorised use of the voucher. 10. Act of God True you Skin clinics does not issue refunds for acts of god. An act of god is defined as a result outside of human contrikl such as sudden floos, natural disasters, for which one can not be held responsible. This also relates to weather-related issues such as snow , ice , floods etc If True You Skin Clinic is required to cancel / clse the clinic due to an act of God then it is not repsonsible for any loss resulting to the customert as a result of this cancelled clinic. True you skin clinic will make every effort to ensure a suitable alternative date can be given but this is not guaranteed.

Payment Policies

Privacy Assurance

Appointment Cancellations

Liability Disclaimer

Complaints Procedure